Frequently asked questions

Orders are prepared within 1–2 business days. Standard delivery then typically takes 7–14 business days, as each pair ships directly from the atelier that makes it. You’ll receive a tracking link the moment it’s on its way.

We work with a small, curated network of production partners, so your order ships from the facility closest to where your pair is made. This lets us offer considered designs without carrying heavy retail overhead.

Yes — we ship to most countries. Any import duties or taxes are set by your local customs authority and may be payable on delivery.

As soon as your order is dispatched we’ll email you a tracking number. You can also follow its progress any time from your account.

Our styles run true to size. Check the Size Guide for measurements — if you’re between sizes, we recommend sizing up for comfort.

We accept returns within 14 days of delivery on unworn items in their original packaging. See our Shipping & Returns page for full details.

Once your return reaches us and passes inspection, we issue your refund to the original payment method within 5–10 business days.

We accept all major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay at checkout. Every transaction is securely encrypted.